Everything we take care of, and how it works
From your first introduction call to the day-to-day handling of returns — here's what you can expect from us.
Five ways we take returns off your hands
Pick whichever pieces fit your store — everything can be combined.
1. European return address
Our core service. Your end customers send returns to our address in the Netherlands instead of to your supplier. This shortens the distance, builds trust and prevents packages from getting lost.
2. Reshipping
Sellable returns get sent straight on to new customers, anywhere in Europe. Reshipping costs vary by country and product type — no unnecessary storage of usable stock.
3. Storage
Not sure yet what should happen with a return? We store it safely in our hub. Optional storage fee, depending on product size and turnover speed.
4. Fulfillment optional
Want to go beyond just returns? We can optionally manage and ship your regular stock too, from the same hub.
5. Bulk return shipping
Returns that really need to go back to your supplier, we send back bundled and periodically, at your request — for a fixed fee.
From first contact to day-to-day handling
A clear process, with short lines between you and our team.
Introduction call
We discuss your store, return volume and where you're currently running into issues. Shivan walks you through what ReshipVault can do for you.
Deal closed
Is ReshipVault a good fit for your store? Then we put the agreement in writing, including the flat monthly fee and setup cost.
Onboarding call
We go through your return address, processes and preferences: storage, reshipping, or both — you decide what fits.
Connecting systems
We connect to your store where needed, so returns come in to us smoothly and you keep full visibility.
Processing returns
Sherwien and the operations team process incoming returns daily: receiving, storing, reshipping or returning — exactly as agreed.
Fairly and transparently priced
Two fixed costs, the same for everyone. Everything else is tailored to the volume and product type of your store.
Flat monthly fee — the same for everyone, regardless of revenue
- European return address in the Netherlands
- One fixed point of contact
- Plus a one-time setup fee (fixed amount)
| Component | How it works |
|---|---|
| Fee per return | Charged per incoming return at our warehouse |
| Reshipping | Margin on top of variable shipping costs, by country and product type |
| Bulk return shipping | Fixed fee when you want to return items to your supplier periodically in bulk |
| Storage | Optional, depending on product size and turnover speed |
Outside of the monthly fee and setup cost, we largely work with tailored pricing, so it stays accessible for every brand. During the introduction call, we'll put together pricing that fits you.
Curious what this means for your store?
One conversation is enough to know if ReshipVault fits — and what it delivers for you.