Everything you might want to know before booking a call

Nothing — it's a no-obligation introduction, not a sales pitch.

After the introduction call comes an onboarding call, and from there we can have everything set up within 24 hours — after which we connect the systems and can start processing returns right away.

From around €1,000 in monthly revenue, it's already worthwhile for most stores.

Yes. The European return address is our core service and works fine on its own. Reshipping, storage, bulk returns and fulfillment are all optional add-ons you can turn on whenever it makes sense for your store.

Getting everything live: activating and publishing your Netherlands return address, defining your reseal criteria, connecting your systems, and stocking any custom packaging you provide — the same foundation work we walk through in month one with every client.

You get one invoice a month, in arrears, covering your flat monthly fee plus whatever variable services you used that month (per-return processing, reshipping, storage, etc.). No surprise mid-month charges.

That's fine — most of our pricing (fee per return, reshipping margin, storage) scales directly with your volume rather than being a fixed commitment. The flat monthly fee stays the same either way.

Both. Depending on your preference, we store returns, reship them straight to new customers, or bundle them and send them back to your supplier.

Yes. Most stores mix and match: sellable returns get reshipped to new customers, while the rest is stored or sent back in bulk — you decide per situation.

We check and assess every return individually. If it's damaged, past its shelf life, or the product type simply isn't suited for resale, it doesn't get reshipped — instead we store it or include it in your next bulk shipment back to your supplier, based on what you've told us to do.

Yes. If you supply your own branded packaging, we stock it at our hub and reseal qualifying returns in it before sending them to a new customer — so the experience still feels like your brand, not a generic reshipment.

All of Europe, including the UK, France, Germany, Spain, Scandinavia and Eastern Europe — with our hub based in the Netherlands.

No. You simply point your return address to ours — during onboarding we connect the systems so returns come in smoothly, without touching your existing setup.

Yes, that's optional. Beyond returns, we can also manage and ship your regular inventory from the same hub.

Some. Resealing only works if a product can come back undamaged, within shelf life, and legally eligible for resale — certain regulated, perishable, or hygiene-sensitive items may not qualify. We assess this per product during onboarding, not with a blanket rule.

Indirectly, yes. A visible European return address and a real, functioning return process build the kind of trust that reduces disputes — customers are less likely to file a chargeback when they know exactly where and how to send something back.